Making a refund to a single credit card

When the customer is returning merchandise that was originally paid with a credit card, a refund to that particular credit card may be required.

To make a refund to a credit card, in POS Pro:

  1. Find the original sale transaction and open it – the Return area will appear. In the Return area, choose the required item(s) and then tap Return Item(s) at the bottom-right. For details, see Making a verified return of merchandise.
  2. In the Sales Receipt area, tap Payment at the bottom-right.
  3. In the Payment area, tap Return Value to Card:
  4. The Return Value to Card(s) dialog will automatically show the card that was used in the original transaction. Enter the amount to be refunded in the AMOUNT field:

    Please note that the AMOUNT value cannot exceed the AVAILABLE value shown in the adjacent column.

  5. Tap Process.
  6. In the confirmation dialog, tap Yes:
  7. After the transaction is approved, tap Close on the Approved screen:
  8. Back in the Payment area, tap Finalize at the bottom-right.