Making a Verified Return of merchandise

A Verified Return is a return transaction that is linked to the original sale. Such linking allows for easy verification that the merchandise was sold to the customer as well as transferring item details – such as fees and discounts – from the sale to the return.

To make a Verified Return, in POS Pro:

  1. On the Home Screen, tap New Sale.

  2. In the Sales Receipt area, tap Find Receipt at the top of the right-side panel A or in the fly-out menu B :

    Alternatively, if you have no physical sales receipt on hand, it’s possible to search for the original transaction in the following POS areas:

    • Customer > [selected customer] > Purchase History
    • Sales Receipt > Sales History
    • Sales Receipt > Device History

  3. In the Find Receipt area, find the original receipt by:

    • tapping Scan A and scanning the physical receipt with the camera, or
    • manually entering the Transaction #, Web Order #, or RMA Code from the receipt into the Search field. You can choose the search criteria by tapping the button next to the search bar B

  4. In the Return area that opens:

    • Tap the item(s) that should be returned. Items included in the verified return display as blue rows with a checkmark icon A .
    • In the Return Reason pop-over that appears, select a return reason B .
    • To define the return quantity, tap the RETURN QTY field in an item’s row C .
    • To edit the fees that are to be returned, tap the FEES value D .
    • When all return items are configured, tap Return Item(s) at the bottom-right.

  5. Back in the Sales Receipt area, tap Payment at the bottom-right. In the Payment area, choose the required refund method and complete the refund.

  6. Tap Finalize at the bottom-right.