Returning a Gift Card

This guide describes how to complete the return of a Gift Card using the Verified Returns functionality.

A Gift Card can be returned if:

  • it is active, and
  • hasn’t expired or is within the grace period, and
  • it has a positive balance
In POS Pro, to return a Gift Card:

  1. On the Home Screen, tap New Sale.

  2. In the Sales Receipt area, tap Find Receipt at the top of the right-side panel A or in the fly-out menu B :

    Alternatively, if you have no physical sales receipt on hand, it’s possible to search for the original transaction in the following POS areas:

    • Customer > [selected customer] > Purchase History
    • Sales Receipt > Sales History
    • Sales Receipt > Device History

  3. In the Find Receipt area, find the original receipt by:

    • tapping Scan A and scanning the physical receipt with the camera, or
    • manually entering the Transaction #, Web Order #, or RMA Code from the receipt into the Search field. You can choose the search criteria by tapping the button next to the search bar B

  4. In the Return area that opens, tap the required Gift Card and then select the return reason:

  5. Tap Return Item(s) at the bottom-right.

  6. Back in the Sales Receipt area, tap Payment at the bottom-right. In the Payment area, choose the required refund method and complete the refund.

  7. Tap Finalize.